Remote-Access

Three steps to support

1. 1

   Download & launch

   Use the button above and run the file. Windows/macOS may show a one-time security prompt — that is normal, just confirm.

2. 2

   Tell support your ID

   The client opens and shows a 9-digit ID. Read it out to the agent you are already on the phone or video call with.

3. 3

   Accept the connection

   "Allow connection?" appears on your screen. Click Accept. Done — support can now see your screen.